At V-LINIX, we are committed to providing high-quality products for auto detailing professionals. Please review our return and refund policy before placing your order.

Returns

For eligible non-customized products, return requests must be made within 14 days of delivery.

To be eligible for a return, the product must be unused, in its original condition, and in its original packaging.

Before returning any product, please contact V-LINIX to request return authorization and instructions. Do not send products back without contacting us first.

Customized & Personalized Products

Because custom and personalized products are made specifically for each customer, we do not accept returns or exchanges on customized products once the design has been approved and production has started.

This includes products personalized with a customer's logo, business name, artwork, design, or other custom specifications.

Examples may include custom logo stencils, custom air fresheners, custom cover plates, personalized marketing products, and other made-to-order items.

However, if a customized product arrives damaged, defective, or different from the approved design, please contact us. We will review the issue and, when applicable, provide a replacement or appropriate solution.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible after delivery.

Please provide your order number, description of the issue, and photos of the product and packaging so our team can review your request.

If the issue is confirmed to be our responsibility, V-LINIX will provide an appropriate solution, which may include a replacement or refund at no additional cost to the customer.

How to Request a Return

To request a return or report a problem with an order, contact us through our website or customer support and provide:

Your name

Order number

Reason for the return/request

Photos, when applicable

Our team will review your request and provide return instructions if the product is eligible.

Return Shipping

For returns that are not caused by an error, defect, damage, or incorrect item from V-LINIX, the customer is responsible for return shipping costs.

If the return is due to an error by V-LINIX or an eligible damaged, defective, or incorrect product, V-LINIX will cover the applicable return or replacement shipping costs.

Refunds

Once an eligible returned product is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days after refund approval for the refund to appear, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error by V-LINIX.

Exchanges

We do not generally offer direct exchanges. If you have an issue with your order, please contact us so we can determine the best solution.

Customized or personalized products cannot be exchanged after approval and production except in cases involving an eligible defect, damage, production error, or product that does not match the approved design.

Order Cancellations

If you need to cancel a custom order, contact us as soon as possible.

A custom order may be canceled before production begins. Once the design has been approved and production has started, cancellation may no longer be possible.

Contact Us

If you have any questions about a return, refund, damaged product, or customized order, please contact V-LINIX through the contact information available on our website.

V-LINIX LLC

Customer Support

vlinix.com

We specialize in custom-branded products for car detailing businesses, including:

• ✔ Air Fresheners
• ✔ Paper Floor Mats
• ✔ Steering Wheel & Seat Covers
• ✔ Keychains & Stickers
• ✔ Sunshades & Cup Holders
• ✔ Stencils for Custom Floor Mat Designs

Yes! All our products can be fully customized with your logo, colors, and branding, ensuring a professional and memorable presentation for your customers.

Our stencils and air fresheners are proudly Made in the USA, guaranteeing premium quality, durability, and faster production times.

• ✅ Strengthen your brand identity
• ✅ Increase customer retention
• ✅ Make your business more professional
• ✅ Provide a luxury experience for your clients
• ✅ Encourage word-of-mouth marketing

The minimum order quantity varies depending on the product. Contact us to discuss your needs and get the best deal for your business.

Production and shipping times depend on the order size and customization. We aim to deliver quickly and efficiently to keep your business running smoothly.

Yes! We offer special pricing for bulk orders. Contact us for a custom quote.

It’s easy! Simply browse our products, choose your customization options, and reach out to us to finalize your order. We’re here to help every step of the way!